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amore' - a pizzeria

Smiling JOe avatar
Smiling JOeSoWal Expert
23,109 views1

Thanks for the tasty food, Emory!




Amore has officially been SoWalled.

For those of you who have not visited Amore, you should definitely put it on your list of places to frequent. Great food, awesome staff, and a great outdoor dining deck as well as a cozy and friendly dining area inside.:wub: They have much more than pizza and will also host parties with special menus.
See the menu at www.amore-pizzeria.com

Did I mention that Amore is the only restaurant in SoWal where you can get a bucket of PBR for about $10? It is true. :clap_1:

EDIT: Amore is located above Resort Quest in Gulf Place (Hwy 393 and 30-A), just above the portico.

Edited

Replies

139
olive avatar
oliveBeach Fanatic
#102
I ate at Amore a few weeks ago and thought the food was very good, the service was excellent. But the lesson from Jessifunn's experience at Amore's is that a place has to be consistently good and - when problems occur -- they need to make it up to the customer. There's some truth to the common wisdom that a business that makes a mistake that makes it up to a customer beyond the customer's expectations is likely to get that business back and good word of mouth advertising as well. So, sounds like the waitress made a good call by not requiring payment but whoever was in the kitchen or running the show should have done much more -- e.g., "Sorry about that, have dinner on us tonight and here's a coupon for a free pizza next time you come in." This shows that the situation was an exception, that the business cares about quality, and that customers can count on the business to make good on any (inevitable) problems that occur. Mistakes happen and they can be an opportunity for building (not hurting) the business. Frankly, even if you never get the customer back, at least you know you did the right thing.

Sorry for the delayed response but I have been in bed all week with the flu.

As you may or may not know my husband and I own Amore'. I am so glad that Paula posted her statement because that is exactly my response. We definitely need any and all feedback. Our job is to make our customers happy and feed 'em good food. End of story. It looks like we failed to in this case and, what can I say, it happens. But our job is to make sure that it does not happen again. Please feel free to let me know about your experiences. You are welcomed to PM, post, or email us.

Thank you for all the positive feedback we have received on this board. We really appreciate your kind words. Please keep the reviews coming!

P.S. SJ, come by and pick up your check! :rolling:
Kimmifunn avatar
KimmifunnFunnkalicious
#103
Sorry for the delayed response but I have been in bed all week with the flu.

As you may or may not know my husband and I own Amore'. I am so glad that Paula posted her statement because that is exactly my response. We definitely need any and all feedback. Our job is to make our customers happy and feed 'em good food. End of story. It looks like we failed to in this case and, what can I say, it happens. But our job is to make sure that it does not happen again. Please feel free to let me know about your experiences. You are welcomed to PM, post, or email us.

Thank you for all the positive feedback we have received on this board. We really appreciate your kind words. Please keep the reviews coming!

P.S. SJ, come by and pick up your check! :rolling:

I KNEW IT! :funn:
skippertoo avatar
skippertooBeach Fanatic
#104
:lolabove:
Smiling JOe avatar
Smiling JOeSoWal ExpertAuthor
#105
Olive, if my check is less than a dollar, just hold on to it until it grows larger. :funn:. I will see you (or Amory) later this week for dinner. Just apply my check to the meal:floor:. I am bringing a bunch of hungry folks so get ready.
olive avatar
oliveBeach Fanatic
#106
:shock: i just "tried" to eat lunch at amore today. After all the great reviews i thought it would be awsome but instead it was the worst meal i have ever had. i ordered a ceaser salad and i thought that salad was supposed to be green but i was mistaken. it was yellow!! it was the very inner part of the romane. the waitress took it back to the kitchen to ask about it and the chef sent the waitress out with the roman on a plate and said this is what it all looks like. again it was just the inner part. so we just asked for the bill and the girl brought out a bill for $12 even though the food was horrible and we couldn't eat it. the waitress felt so bad that she told us to just forget about it. thank god we didn't order the pizza yet!! Oh my, so disappointing.

I do feel that I should explain something about this situation. The romaine that we use in all of our caesar salads is what is known as "heart of romaine". We order it because it is the best part of the romaine, the crispy, sweet center. In fact, we pay more to get this specific part of the plant rather than the buying whole thing that results in a lot of waste. The heart is usually a light green or in some cases a light yellow. We believe that by doing this we are serving the customer a better salad. However, like I said before, our goal is to please the customer so I hope that Jfunn will try us again sometime!
Allifunn avatar
AllifunnFunnChef - AlisonCooks.com
#107
Sorry for the delayed response but I have been in bed all week with the flu.

As you may or may not know my husband and I own Amore'. I am so glad that Paula posted her statement because that is exactly my response. We definitely need any and all feedback. Our job is to make our customers happy and feed 'em good food. End of story. It looks like we failed to in this case and, what can I say, it happens. But our job is to make sure that it does not happen again. Please feel free to let me know about your experiences. You are welcomed to PM, post, or email us.

Thank you for all the positive feedback we have received on this board. We really appreciate your kind words. Please keep the reviews coming!

P.S. SJ, come by and pick up your check! :rolling:
Bravo...well said!!!!:clap_1: :clap_1:
Paula avatar
PaulaBeach Fanatic
#108
I figured the Amore's owners would join in since I heard you are posters on this message group. I hope you're feeling better.

We stopped by Amore's (based on recommendations on this board) when we came in from Valparaiso airport on our way to the east end of 30A with my sister and 2 children. We had the mozzarella bread appetizer and 2 pizzas. We thought it was all excellent and the waitress was great. I think you have a great location, especially for people who want to eat on the rooftop with the ocean view. We were there during a downpour so we ate inside.

I just read an excellent book called "Small Giants: Companies that choose to be great instead of big" by Bo Burlingham (editor at large of Inc Magazine) and I thought the book was very good. It highlights several businesses (including one deli that's in our hometown of Ann Arbor -- Zingerman's -- which is amazing -- you can read about the owners and their store -- they have a deli, restaurant and other businesses now, all related to the food and community they love) and talks about the characteristics that makes them great (as well as why owners would rather be great just the way they are rather than continue to grow and grow the business).

I love it that the author talks about the business's "mojo"! The author defines mojo: "These companies are searching for something indefinable and immeasurable, something that goes eyond the standard definitions of success in business, something that can easily be lost unless it's protected against the homogenizing influences brought to bear on every company. I call theat quality mojo." The book's introduction said these are the characteristics these extremely successful small businesses shared:

1. Unlike most entrepreneurs, their founders and leaders had recognized the full range of choices they had about the type of company they could create. They hadn't accepted the standard menu of options available. They had allowed themselves to question the usual definition of success in business and to imagine possibilities other than the ones all of us are familiar with.

2. Leaders had ovecome the enormous pressures on successful companies to take paths they had not chosen and did not necessarily want to follow.

3. Each company had an extraordinarily intimate relationship with the local town, city, or county in which it did business.

4. They cultivated exceptionally intimate relatinships with customers and suppliers, based on personal contact, one-on-one interaction, and mutual commitment to delivering on promises.

5. The companies had unusually initmate workplaces. They were, in effect, functionally little socieites that strove to address a broad range of their employees' needs as human beings -- creative, spiritual, emotional, and social needs as well as economic ones.

6. The companies developed their own innovative management structures.

7. The passion that the leaders brought to what the copany did. They loved the subject matter, whether it be music, safety, lighting, food, special effects... Though they were consummate businesspeople, they were anything but professional managers. Indeed they were the opposite of professional mnagers. They had deep emotional attachments to the business, to the people who worked in it, and to its customers and supplers.

Here are some links about the book:

http://www.inc.com/magazine/20060201/choice-sidebar.html
http://www.yomiuri.co.jp/dy/features/book/20060226TDY18002.htm

Some posters may know of Righteous Babe Records in Buffalo, the record company founded by singer-songwriter Ani DeFranco -- From reading the book (they focused on her company as well), I want to listen to some of her music.

Clearly, I LOVE small businesses and wish the businesses in SoWal great success!
Kurt avatar
KurtAdmin
#109
Several of us had awesome, yellow, heart of Romaine salads this evening. :funn:
Teresa avatar
TeresaSoWal Guide
#111
I do feel that I should explain something about this situation. The romaine that we use in all of our caesar salads is what is known as "heart of romaine". We order it because it is the best part of the romaine, the crispy, sweet center. In fact, we pay more to get this specific part of the plant rather than the buying whole thing that results in a lot of waste. The heart is usually a light green or in some cases a light yellow. We believe that by doing this we are serving the customer a better salad. However, like I said before, our goal is to please the customer so I hope that Jfunn will try us again sometime!


hi olive!
we had lots and lots of pizza and salad last night and just couldn't stop eating (thanks SJ for treating us along with all your girlfriends from Georgia!) I am not a huge salad person in general but the caesar is delicious to me - and now i know why I love this salad when I don't really love any salad - it's made with the best part of the romaine... I watched amore make the salads and pizzas - he's an amazing cook. we're lucky to have Amore in the neighborhood. we'll be back and back and back.... thanks! 😀
Kimmifunn avatar
KimmifunnFunnkalicious
#113
Lookie here! Here is your sister location. :rolling:
John R avatar
John Rneeds to get out more
#114
HAPPY BIRTHDAY !!!

Amore turned 1 on the 4th. :clap_1: time for a sowalling over there.

jr
Paula avatar
PaulaBeach Fanatic
#115
Happy Birthday, Amore! :clap_1:
Allifunn avatar
AllifunnFunnChef - AlisonCooks.com
#116
Happy Birthday!!! :wub: Your PIZZA, service and OWNERS!!!
olive avatar
oliveBeach Fanatic
#117
Thanks guys!!!

We appreciate all the kind words and support from our SoWal friends! :wub: :wub: :wub:
Cork On the Ocean avatar
Cork On the Oceandirectionally challenged
#120
Great job, Olive :clap_1: . So happy for you.

HAPPY #1 and many more to come!

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