Mediacon Internet is down nationwide

Re: Day Two of the MediaCom Internet Outage

Mine came back on yesterday about 5PM. This is a routine occurence? :angry:

Re: Day Two of the MediaCom Internet Outage

Are you in Point Washington? Mine's still out, I haven't checked with the neighbors yet.

Yes, this is standard for the excellent service we enjoy from MediaCom.

Re: Day Two of the MediaCom Internet Outage

I just got mine back. Nice guy named Derek helped and gave me a credit for a day. Glad mediacom found a nice rep, Evidently my router couldn't read my IP since the modem and it came back up simutaneously, jeeesh!

Re: Day Two of the MediaCom Internet Outage

Are you in Point Washington? Mine's still out, I haven't checked with the neighbors yet.

Yes, this is standard for the excellent service we enjoy from MediaCom.

I understand that most of Pt Washington's came back on yesterday, late afternoon.


I use Blackberry as back up.

Re: Day Two of the MediaCom Internet Outage

Super. We still have nothing.

The billing reps are all really nice - they are extremely well practiced in giving outage credits.

Re: Day Two of the MediaCom Internet Outage

I understand that most of Pt Washington's came back on yesterday, late afternoon.


I use Blackberry as back up.

...my name is Smiling JOe and I am.... CRACKBERRY!!!!!

Re: Day Two of the MediaCom Internet Outage

I spoke to MediaCom Technical Support - after the guy had me power off the modem about 16 times, he told me the modem was fried. I asked how that could happen with no electrical storms, and he told me a technician will be here tomorrow to replace it.

Meanwhile, my neighbor down the street also still has no internet access -she is calling them now.

Anyone else in PW still without?

Re: Day Two of the MediaCom Internet Outage

I am getting ready to move down there on August 30. Is Mediacom the only/best option?

Re: Day Two of the MediaCom Internet Outage

According to Billy, a MediaCON rep, a fiber optic cable has been cut (again, today), and he reports MediaCON currently experiencing an internet outage all over south GA and NW FL. My big complaint is that their message on hold states that our area has no reported outages, so I waited forty minutes on hold for Billy to tell me that the entire area is exeriencing outage. I asked Billy who I should speak with about the way I could save MediaCON and their customers much frustration by changing their message on hold. Billy has no idea who handles that. I asked for the contact info for the CEO, and he gave me the name, "Rocky." I cannot wait to contact Rocky.

Re: Day Two of the MediaCom Internet Outage

According to Billy, a MediaCON rep, a fiber optic cable has been cut (again, today), and he reports MediaCON currently experiencing an internet outage all over south GA and NW FL. My big complaint is that their message on hold states that our area has no reported outages, so I waited forty minutes on hold for Billy to tell me that the entire area is exeriencing outage. I asked Billy who I should speak with about the way I could save MediaCON and their customers much frustration by changing their message on hold. Billy has no idea who handles that. I asked for the contact info for the CEO, and he gave me the name, "Rocky." I cannot wait to contact Rocky.

And I cannot wait for your next report!!!!

Re: Day Two of the MediaCom Internet Outage

I seriously question their planning/infrastructure w/ how often their cables get cut!

Re: Day Two of the MediaCom Internet Outage

We are in great need of some competition when it comes to cable network.
Mediacom is the worst!

People in Destin have Cox Cable with no interuptions.........why can't we be so lucky?

Re: Day Two of the MediaCom Internet Outage

The regional VP for Florida and the Southeast is David Servies, his office is in New York. I think his email is dservies@mediacomcc.com.

The VP of Customer Service is Cindy Lamprecht, clamprecht@medicomcc.com.

Go for it.

Re: Day Two of the MediaCom Internet Outage

Thanks for the names and email address, here4now! I just sent my emails.

Re: Day Two of the MediaCom Internet Outage

The regional VP for Florida and the Southeast is David Servies, his office is in New York. I think his email is dservies@mediacomcc.com.

The VP of Customer Service is Cindy Lamprecht, clamprecht@medicomcc.com.

Go for it.

Thank you! They will be getting one from me also. Funny how that cable got cut 2 days in a row at EXACTLY they same time each day........then came back on at about the same time.....

Re: Day Two of the MediaCom Internet Outage

Still out here on Georgie. apparently there's a card out in the headend that drives out local. there's 62 modems out.

Re: Day Two of the MediaCom Internet Outage

...make that day THREE of the MediaCom Internet Outage.

I work from home, so this three day outage is just not acceptable. It might be time to revive the Embarq DSL thread and see if anyone is willing to recommend that now.

If any of you are looking for alternatives to dialup, or perhaps you don't have a landline, I can recommend the Alltel Wireless card - I've been using it for two days now, and while at times it gets as slow as dialup, at times it is as fast as DSL. You can also use it anywhere, so if you feel the need to connect from the beach, you can. I wouldn't try uploading ten photos with it, but for most things it works well.

It's 59.99/mo, not cheap, but if you're tired of this go see Will at the store in Miramar. (No, I'm not affiliated, he just did a good job getting me set up).

I figure if nothing else, I can be online after a hurricane! (Now all I need is a car adapter for my laptop.....)

Re: Day Two of the MediaCom Internet Outage

If you are still out.....CALL NOW!!! They think that all the problems are solved, and if you had a trouble ticket open, it has been automatically closed by their system, since the global issue is closed.

Re: Day Two of the MediaCom Internet Outage

...make that day THREE of the MediaCom Internet Outage.

I work from home, so this three day outage is just not acceptable. It might be time to revive the Embarq DSL thread and see if anyone is willing to recommend that now.

If any of you are looking for alternatives to dialup, or perhaps you don't have a landline, I can recommend the Alltel Wireless card - I've been using it for two days now, and while at times it gets as slow as dialup, at times it is as fast as DSL. You can also use it anywhere, so if you feel the need to connect from the beach, you can. I wouldn't try uploading ten photos with it, but for most things it works well.

It's 59.99/mo, not cheap, but if you're tired of this go see Will at the store in Miramar. (No, I'm not affiliated, he just did a good job getting me set up).

I figure if nothing else, I can be online after a hurricane! (Now all I need is a car adapter for my laptop.....)[/quote



We switched to the Embarq about a year ago and as of today we have never had a propblem. It is not as fast as cable some times but since I work with my computer from home I could not continue to be down so much of the time. We have been totally happy with DSL, I say make the change!!!!!!!!!!!

Re: Day Two of the MediaCom Internet Outage

I'm still waiting for the replies from the customer service VP and the regional VP, regarding my comments on MediaCON. I'm now beginning to believe that MediaCON operates on the principle of Top-Down Management.

Re: Day Two of the MediaCom Internet Outage

Our realtor is trying to email something to us, but can't. Her Mediacomm is still down.

Our Embarq hasn't gone down at least since the spring rental season started in March. I know this because I promise you if it had gone down, we would have had phone calls from complaining renters.

Hubby has a Verizon wireless card. Many websites aren't designed for mobile devices, so it's nice to have a laptop and use the wireless card when in the car, etc.

Re: Day Two of the MediaCom Internet Outage

FYI - Here is the Mediacom "Team"

Commisso, Rocco B.
Chairman of the Board, Chief Executive Officer
Stephan, Mark E.
Chief Financial Officer, Executive Vice President, Director
Pascarelli, John G.
Executive Vice President - Operations

Young, Joseph E.
Senior Vice President, General Counsel, Secretary
Walsh, Brian M.
Senior Vice President, Corporate Controller

Weinand, Italia C.
Senior Vice President - Programming and Human Resources
Bartolotta, Charles J.
Senior Vice President - Customer Operations
Craib, Calvin G.
Senior Vice President - Business Development

ADDRESS & CONTACT NUMBER:

Mediacom Communications Corp
100 Crystal Run Road
Middletown, NY 10941
P: 845.695.2600
F: 845.695.2699

Re: Day Two of the MediaCom Internet Outage

Thanks, Yippie. I'm still waiting for the replies from the VP's of customer no-service at MediaCON. I doubt I will write these head honchos as I'm about to grow too tired of their crappy company to really care. That Alltel wireless card is beginning to sound attractive. I'll keep my eye out for better performance and cheaper prices, but will strongly consider be considering it, or a similar product in the near future. Screw those people at MediaCON.(That's MediaCom, for anyone searching for feedback via google;-))

Re: Day Two of the MediaCom Internet Outage

I just read this. So sorry for all the troubles, especially those of you who work from home. Add an 'r' to outage and it becomes outrage!!!

Re: Day Two of the MediaCom Internet Outage

talked to a friend of mine yesterday, who lives in Pt Washington. She is still without cable since Tuesday!