For the record, let it be known that I really dislike the crappy service which MediaCom gives (or is it, "doesn't give?").
I called earlier in the month to have my tv service removed at the end of the current billing cycle (june 2). First lady who arranged it was fine. Done deal. Today, I receive my bill and see that I am still being billed in next month's billing. No problem. I bet it is what they do to everyone to milk more money out of people. I call and wait 10 minutes to speak with someone. This someone is not overly friendly, but not necessarily polite. (I try to keep a good attitude because I know they are just pee-ons.) She explains to me that my new monthly bill will not be what the other MediaCom representative told me. It will be higher. She confusingly tells me that a service guy cannot come out to disconnect until June 2. No problem because that is when they were scheduled to do so orginally. She puts me on hold to check for price. I am on hold for five more minutes and my cordless phone battery is getting weak (I would love to buy a plane old phone that isn't digital or cordless :bang:). Suddenly, my phone is disconnected and my internet cable goes out. TV still works. I crank up the cell phone (shotty service on cloudy days) and cross my fingers, knowing that I am about to be put on hold for a while. Ten minutes later, another operator answers and I give her my story. She doesn't really listen to me and keeps telling me that I will have to call back on June 2 to schedule the disconnect. I acknowledge what she says but inform her that the other two reps didn't say that, and that both had said I was scheduled for disconnect on June 2. She keeps repeating herself. I told her that I would call back, but still don't have phone or internet service since I was disconnected earlier when talking to their rep. This lady says that she cannot help me with that, but she can reinstate my tv which has been disconnected. (I still have tv service and am supposed to until June 2 :bang:)
She patches me through to internet support, and I wait on hold another ten minutes. Finally, a stoner with athsma answers the phone, and sounds very out of it. He is dropping the phone, and doesn't say anything to me, other than, "this is ...," but I hear him talking to other people in the background. I ask, "are you there?" and he replies back, "yeah, hang on." A minute or two goes by and he begins to speak. "Tell me your number again." (I never told him my number the first time). He types in the vital info on who I am and where I live (scary). I tell him about being disconnected on the phone and losing the internet while talking to a MediaCom rep about disconnecting my phone service. He said that he couldn't handle billing and wanted to transfer me. NOPE. Don't do that. I need my phone and internet. :bang: blah, blah, blah. He tells me that the tv service was disconnected and that he will have to reset the entire system. He did, and it works now. He was confused, too. He said that they are supposed to come out on June 2 for disconnect, according the notes in the file. (duh! that is what I've been saying.)
When I hang up the phone, I get a call with an automated voice from MediaCom reminding me that they are coming out for an "installation" on June 1st. :bang::bang::bang: Who knows what will happen? I sure as heck wouldn't make a wager on it.
...and I thought it was difficult to fire AOL. MediaComm STINKS!
Smiling JOeSmiling JOeSoWal Expert31,643 postsJoined View profileMessageSoWal Expert
Smiling JOeSoWal Expert31,643 postsJoined View profileMessageSoWal Expert16,952 views
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danhalldanhallBeach Lover140 postsJoined View profileMessageBeach Lover
danhallBeach Lover140 postsJoined View profileMessageBeach LoverI have a theory, bear with me here.
I think television (overall) is very bad for us. You could ask me at any time over the last ten years if I would like to have cable television, and I would answer a resounding no. That is why I asked only for high-speed internet from MediaCom when I moved into my residence over a year and a half ago. Well, guess what. I have had free cable television for the entirety of the time.
Let me say that again, loudly.
I GET FREE CABLE.
The techs that came to install my cable internet told me that they "didn't have the right boxes" so I "probably have the cable tv signal, but don't worry, you won't get in trouble".
Well, I hooked up the television and lo-and-behold, there are all the channels (except the premiums). I didn't want this. I am not perfect, and I have fallen to temptation.
Now, I know what you are thinking: "just don't hook it up, nobody is making you watch it." Well, that is what it has come to. Tonight I will remove the coaxial cable from my television and I will not hook it back in.
I have had numerous service calls regarding a weak internet connection, and in all instances the tech would have a clipboard with my service information on it, stating that I have "Internet Only". I wouldn't even bother unhooking the TV from the signal splitter. So, right there in front of the guy is a cable modem and a splitter going to the television. Pretty obvious, huh? Yet, never a word was said about it.
Theory:
They need us to watch that mindless crap, so that we will buy those mindless products. They need to keep us engaged in the grand illusion of the consumer utopia, so that we don't start making too much of our own culture. They need us to need them. They need us to suck on their one-way fantasy machine. They would rather give it away than have someone tune-out.
I'm done. I've lived with absolutely no television for over five years before, and though I can't throw out the current appliance itself, (not mine) I can stop the flow of inanity and violence very easily.
I wonder what they would say if I called them and told them I do not want their free mind-crap. I might have to try that.
Thanks for listening, hope this isn't too far off topic. I'm glad that yippie finally got his issue resolved. The internet is great. It is an inclusive, two-way medium. Also, I love SoWal. Can't go on without my SoWal. It is actually real.
:wave:
I think television (overall) is very bad for us. You could ask me at any time over the last ten years if I would like to have cable television, and I would answer a resounding no. That is why I asked only for high-speed internet from MediaCom when I moved into my residence over a year and a half ago. Well, guess what. I have had free cable television for the entirety of the time.
Let me say that again, loudly.
I GET FREE CABLE.
The techs that came to install my cable internet told me that they "didn't have the right boxes" so I "probably have the cable tv signal, but don't worry, you won't get in trouble".
Well, I hooked up the television and lo-and-behold, there are all the channels (except the premiums). I didn't want this. I am not perfect, and I have fallen to temptation.
Now, I know what you are thinking: "just don't hook it up, nobody is making you watch it." Well, that is what it has come to. Tonight I will remove the coaxial cable from my television and I will not hook it back in.
I have had numerous service calls regarding a weak internet connection, and in all instances the tech would have a clipboard with my service information on it, stating that I have "Internet Only". I wouldn't even bother unhooking the TV from the signal splitter. So, right there in front of the guy is a cable modem and a splitter going to the television. Pretty obvious, huh? Yet, never a word was said about it.
Theory:
They need us to watch that mindless crap, so that we will buy those mindless products. They need to keep us engaged in the grand illusion of the consumer utopia, so that we don't start making too much of our own culture. They need us to need them. They need us to suck on their one-way fantasy machine. They would rather give it away than have someone tune-out.
I'm done. I've lived with absolutely no television for over five years before, and though I can't throw out the current appliance itself, (not mine) I can stop the flow of inanity and violence very easily.
I wonder what they would say if I called them and told them I do not want their free mind-crap. I might have to try that.
Thanks for listening, hope this isn't too far off topic. I'm glad that yippie finally got his issue resolved. The internet is great. It is an inclusive, two-way medium. Also, I love SoWal. Can't go on without my SoWal. It is actually real.
:wave:
Edited
DanHall,
After reading your story, I doubt that you will be surprised to to find out that when I moved into my current residence, I, too, had free cable. I never bothered to check. I just called the cable company and requested internet, cable and phone package. The installer told me that I already had cable, just not the cable channel changer which also has the on screen tv guide. I enjoy the one way medium in the form of a good movie, but most of tv is rather boring and needless.
Since I now get the Mexican channel and the high number movie channels, without having cable tv, when I return the cable channel changer, I will be able to receive only the Mexican channel, because I think my tv channels go up to only 13 on my tv. :floor: Just kidding, it is still old, but not that old. The channels stop at 99, so I will not be getting the movie channels which start at 401.
After reading your story, I doubt that you will be surprised to to find out that when I moved into my current residence, I, too, had free cable. I never bothered to check. I just called the cable company and requested internet, cable and phone package. The installer told me that I already had cable, just not the cable channel changer which also has the on screen tv guide. I enjoy the one way medium in the form of a good movie, but most of tv is rather boring and needless.
Since I now get the Mexican channel and the high number movie channels, without having cable tv, when I return the cable channel changer, I will be able to receive only the Mexican channel, because I think my tv channels go up to only 13 on my tv. :floor: Just kidding, it is still old, but not that old. The channels stop at 99, so I will not be getting the movie channels which start at 401.
danhalldanhallBeach Lover140 postsJoined View profileMessageBeach Lover
danhallBeach Lover140 postsJoined View profileMessageBeach Lovermovies (of course) are great, I think because they are a well developed and complete thought (excepting Howard the Duck). They are not constantly fractured by any ads for revolutionary shaving equipment or male enhancement pills.
I will have to get a Netflix account soon.
I will have to get a Netflix account soon.
yippieyippieBeach FanaticA local946 postsJoined View profileMessageBeach Fanatic
LOL. This letter was in the May 26th issue. After that letter, a follow-up was published today:
May 26, 2007 Issue
The ongoing saga of local telephone and cable woes
Thank you for publishing my letter of May 26 in The Sun (?Phone and cable services need competition?). At this time, after 10 days of no telephone or Internet service, I am happy to report that I now have both. The only problem that I have now is that when I make a call to someone, they receive a message that Ernest Davis called. When someone calls my number they receive a message that my voice mail box is full, or that I am unable to take their message, even though I have established my voicemail with Embarq. I was not able to call out or receive calls for those 10 days, although I had been in constant contact with both Mediacom and Embarq. My mother is in a nursing home and I need to be in contact with her at all times. If there had been an intruder or a fire, I would have had no way to call 911 because my cell phone does not work inside my house. I had to change my phone number to get phone and Internet service, and will need to let all my contacts know of the change. I am very happy to have telephone and Internet service, although it is far below the standard that I expected. I have contacted every resource I have been able to find for help in resolving this matter, including the state?s attorney general. I think that I and the other residents of this area deserve better treatment than we are getting from our communications services. I hope that someone will come up with a solution soon.
June 9, 2007
Phone and cable services need competition
I have problems with Mediacom that I think people should know about. Mediacom offered me free long distance service a year ago. The service has been unsatisfactory, and after numerous phone calls, being on hold for up to 45 minutes and many broken promises, I have switched my telephone, cable and Internet service to another provider. However, Mediacom is still holding my voice mail calls. June 6, 2006, I chose Mediacom for my telephone, cable TV and Internet service. I was able to receive most telephone calls, but some prefixes, specifically 231 and 267, were not able to go through. I called Mediacom and reported the problem. They told me that Sprint was still holding those numbers and promised to resolve the problem. An Embarq (formerly Sprint) representative told me Mediacom had ported my number without proper authorization. Each time I called Mediacom I was required to supply three telephone numbers, dates, and times when the problem occurred. They said they would issue a work order to fix the problem. After months of telephone calls, I still was not able to receive all my calls. Around May 18, 2007, a technician from Mediacom advised me to phone Embarq: ?Maybe you can get them to release the numbers faster than we can.? I phoned Embarq. A representative told me that I needed to talk to Mediacom because they had ported my number without proper authorization. I did not know which provider to believe. Frustrated, I threatened legal action if the problem was not resolved. That night, a representative from Mediacom called and told me the problem indeed was Mediacom?s failure to properly port the numbers. The representative told me that I could either change my number, or if I chose to keep my current number it would take two weeks to get service. She apologized and told me my telephone charges would be reimbursed. I chose Embarq as my provider. On May 22, an Embarq technician switched my phone service to Embarq. I was able to receive calls from the numbers that I had been missing However, after I initiated my voicemail with Embarq, I could no longer receive any calls. An Embarq representative told me it was because Mediacom was still holding my voicemail. When I called Mediacom, I was kept on hold for 45 minutes, and then told they would issue a work order and it would be resolved within 24 or 48 hours. But first I had to supply three numbers, dates, and times when the problem occurred. Because I have received so many promises from Mediacom that they have been unable to fulfill, I am not confident that I will receive telephone service in the near future.
DeLene Sholes South Walton
May 26, 2007 Issue
The ongoing saga of local telephone and cable woes
Thank you for publishing my letter of May 26 in The Sun (?Phone and cable services need competition?). At this time, after 10 days of no telephone or Internet service, I am happy to report that I now have both. The only problem that I have now is that when I make a call to someone, they receive a message that Ernest Davis called. When someone calls my number they receive a message that my voice mail box is full, or that I am unable to take their message, even though I have established my voicemail with Embarq. I was not able to call out or receive calls for those 10 days, although I had been in constant contact with both Mediacom and Embarq. My mother is in a nursing home and I need to be in contact with her at all times. If there had been an intruder or a fire, I would have had no way to call 911 because my cell phone does not work inside my house. I had to change my phone number to get phone and Internet service, and will need to let all my contacts know of the change. I am very happy to have telephone and Internet service, although it is far below the standard that I expected. I have contacted every resource I have been able to find for help in resolving this matter, including the state?s attorney general. I think that I and the other residents of this area deserve better treatment than we are getting from our communications services. I hope that someone will come up with a solution soon.
June 9, 2007
Phone and cable services need competition
I have problems with Mediacom that I think people should know about. Mediacom offered me free long distance service a year ago. The service has been unsatisfactory, and after numerous phone calls, being on hold for up to 45 minutes and many broken promises, I have switched my telephone, cable and Internet service to another provider. However, Mediacom is still holding my voice mail calls. June 6, 2006, I chose Mediacom for my telephone, cable TV and Internet service. I was able to receive most telephone calls, but some prefixes, specifically 231 and 267, were not able to go through. I called Mediacom and reported the problem. They told me that Sprint was still holding those numbers and promised to resolve the problem. An Embarq (formerly Sprint) representative told me Mediacom had ported my number without proper authorization. Each time I called Mediacom I was required to supply three telephone numbers, dates, and times when the problem occurred. They said they would issue a work order to fix the problem. After months of telephone calls, I still was not able to receive all my calls. Around May 18, 2007, a technician from Mediacom advised me to phone Embarq: ?Maybe you can get them to release the numbers faster than we can.? I phoned Embarq. A representative told me that I needed to talk to Mediacom because they had ported my number without proper authorization. I did not know which provider to believe. Frustrated, I threatened legal action if the problem was not resolved. That night, a representative from Mediacom called and told me the problem indeed was Mediacom?s failure to properly port the numbers. The representative told me that I could either change my number, or if I chose to keep my current number it would take two weeks to get service. She apologized and told me my telephone charges would be reimbursed. I chose Embarq as my provider. On May 22, an Embarq technician switched my phone service to Embarq. I was able to receive calls from the numbers that I had been missing However, after I initiated my voicemail with Embarq, I could no longer receive any calls. An Embarq representative told me it was because Mediacom was still holding my voicemail. When I called Mediacom, I was kept on hold for 45 minutes, and then told they would issue a work order and it would be resolved within 24 or 48 hours. But first I had to supply three numbers, dates, and times when the problem occurred. Because I have received so many promises from Mediacom that they have been unable to fulfill, I am not confident that I will receive telephone service in the near future.
DeLene Sholes South Walton
goofergooferBeach Fanatic1,165 postsJoined View profileMessageBeach Fanatic
gooferBeach Fanatic1,165 postsJoined View profileMessageBeach FanaticI will be needing DSL and satellite service for my new house at Watersound. Who do you suggest I go with ? Does anyone have a local number that I can contact service provide r?
I will be needing DSL and satellite service for my new house at Watersound. Who do you suggest I go with ? Does anyone have a local number that I can contact service provide r?I give out only good referrals, and in this case, I cannot give you a recommnedation.
I never thought that being without tv would be this easy. The first time I did it for seven years and the first three months were rather tough. Since I ditched the cable over two weeks ago,I had not even thought about not having it until now, and it was only a thought, not a craving.
danhalldanhallBeach Lover140 postsJoined View profileMessageBeach Lover
danhallBeach Lover140 postsJoined View profileMessageBeach LoverI never thought that being without tv would be this easy. The first time I did it for seven years and the first three months were rather tough. Since I ditched the cable over two weeks ago,I had not even thought about not having it until now, and it was only a thought, not a craving.
Same here, I have watched a few good movies, but otherwise the idiot box lies dormant. No more incessant screaming about the latest greatest sonic toothbrush, or eight-bladed facial razor. No withdrawals at all.
30A Skunkape30A SkunkapeSkunkyBackatown Seagrove10,329 postsJoined View profileMessageSkunky
30A SkunkapeSkunkyBackatown Seagrove10,329 postsJoined View profileMessageSkunkyI never thought that being without tv would be this easy. The first time I did it for seven years and the first three months were rather tough. Since I ditched the cable over two weeks ago,I had not even thought about not having it until now, and it was only a thought, not a craving.
I like to irritate Rapunzel and tell her I have 'basic cable':ABC, CBS, NBC, FOX, PBS and the New Orleans version of Beach TV as well as some Christian station that must make Jesus shudder. I seem to survive, and if my 'cable goes out' I just wrap a little foil on the rabbit ears:lol:
seacrestkristiseacrestkristiBeach Fanatic3,538 postsJoined View profileMessageBeach Fanatic
Just had to speak to the mediacon man who left another large orange cable in the yard to be mowed around. 😱 At first he was explaining to me that if it gets cut they will charge us and our yard company to repair but he won't bury it because it's longer than 80 ft. and:roll: he is backed up. He began to explain that only after Hubbabubba appeared. He apologized for starting off wrong with me and went on to explain he put in an RFB:confused: ,I think the letters were, a burial request in regular talk. :blush: It will be buried in 10 days. :funn: Mediacon stinks and is rude especially to women before their husbands show up. :blink:
nativenativeBeach LoverPt Washington177 postsJoined View profileMessageBeach Lover
nativeBeach LoverPt Washington177 postsJoined View profileMessageBeach LoverSorry i didn't bother to read the 600 other posts about mediacom. Anyting i say here cannot and will not be held against me. I HATE MEDIACOM. It seems they have spies that figure out what show you have been waiting months to watch and then when it starts they turn the audio off. I can just feel them laughing. Also i have cable and satellite because MEDIACOM will not allow to get networks through satellite. I can't believe i need their permission. If anyone know how to get around this PLEASE LET ME KNOW.
nativenativeBeach LoverPt Washington177 postsJoined View profileMessageBeach Lover
nativeBeach LoverPt Washington177 postsJoined View profileMessageBeach LoverDan Hall i likve your thinking
rapunzelrapunzelBeach FanaticPoint Washington2,514 postsJoined View profileMessageBeach Fanatic
rapunzelBeach FanaticPoint Washington2,514 postsJoined View profileMessageBeach FanaticI have been trying to switch Mediacom over to my new house for more than a week. I have called Mediacom ten times, and every time the same thing happens. I hold for 20-45 minutes. I get a representative on the line. I explain that I am moving and would like my service transferred to the new house. The representative takes the new address. I am put on hold. The hold music plays for a few minutes. The call is dropped. Ten times. Same thing every time.
Finally, in desparation, I used the "Contact Us" online form to report the repeated dropped calls and to explain my issue and request a change of service. I left both phone numbers. The site promises a response within 24 hours. I have had no response after 48.
Is there a local Mediacom office where I can return this cable box and modem and be done with it? I give up.
Finally, in desparation, I used the "Contact Us" online form to report the repeated dropped calls and to explain my issue and request a change of service. I left both phone numbers. The site promises a response within 24 hours. I have had no response after 48.
Is there a local Mediacom office where I can return this cable box and modem and be done with it? I give up.
30A Skunkape30A SkunkapeSkunkyBackatown Seagrove10,329 postsJoined View profileMessageSkunky
30A SkunkapeSkunkyBackatown Seagrove10,329 postsJoined View profileMessageSkunkyI have been trying to switch Mediacom over to my new house for more than a week. I have called Mediacom ten times, and every time the same thing happens. I hold for 20-45 minutes. I get a representative on the line. I explain that I am moving and would like my service transferred to the new house. The representative takes the new address. I am put on hold. The hold music plays for a few minutes. The call is dropped. Ten times. Same thing every time.
Finally, in desparation, I used the "Contact Us" online form to report the repeated dropped calls and to explain my issue and request a change of service. I left both phone numbers. The site promises a response within 24 hours. I have had no response after 48.
Is there a local Mediacom office where I can return this cable box and modem and be done with it? I give up.
My version of basic cable is in your future?:wave:
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