mediacom sucks

**shellak** · 05-20-2009, 03:58 PM

has anyone else become frustrated with mediacom and its broadcast of the local channels? our picture regularly freezes up, goes to no signal, etc. i have called them repeatedly, and they have so many excuses, it's pathetic. i've been told it's the digital conversion, etc. they keep wanting to do a service call but i know it is a systemwide problem. one of my friends that lives in seacrest had the same freezing problem with fox last night during "idol". if you are having these same or similar problems, PLEASE call mediacom and report it. they won't do an area check unless a certain number of complaints are received. i told them i didn't expect to pay their full bill if i wasn't getting all my service.

**wrobert** · 05-20-2009, 05:11 PM

Originally Posted by shellak

has anyone else become frustrated with mediacom and its broadcast of the local channels? our picture regularly freezes up, goes to no signal, etc. i have called them repeatedly, and they have so many excuses, it's pathetic. i've been told it's the digital conversion, etc. they keep wanting to do a service call but i know it is a systemwide problem. one of my friends that lives in seacrest had the same freezing problem with fox last night during "idol". if you are having these same or similar problems, PLEASE call mediacom and report it. they won't do an area check unless a certain number of complaints are received. i told them i didn't expect to pay their full bill if i wasn't getting all my service.

I am having these same problems with Dish Network. So maybe it is a conversion thing. Has 13 switched over yet?

**Yzarctoo** · 05-21-2009, 06:15 AM

It isn't Mediacom...it is coming from the stations themselves...they are being sent out from a Panama City Base Station that is going out of business due to no funding(bankrupt)...they have a skelton team working in the evening so no one is really on duty at night...if you note most of the lock ups are happening in the evening. This station as long as it is still working until it closes down is in contract with Mediacom...Mediacom can't change over until the station closes down...as soon as that happens they will contract with another station. Mediacom has its hands tied...they can't break a contract and they can't fix a problem that they have no control over..the viewers will just have to wait it out...I must admit it is very frustrating...it happens to me with channel 10, 13 and even 18...usually in the evening after 6PM....hopefully things will happen soon and these problems will go away.

**shellak** · 05-21-2009, 01:00 PM

Originally Posted by Yzarctoo

It isn't Mediacom...it is coming from the stations themselves...they are being sent out from a Panama City Base Station that is going out of business due to no funding(bankrupt)...they have a skelton team working in the evening so no one is really on duty at night...if you note most of the lock ups are happening in the evening. This station as long as it is still working until it closes down is in contract with Mediacom...Mediacom can't change over until the station closes down...as soon as that happens they will contract with another station. Mediacom has its hands tied...they can't break a contract and they can't fix a problem that they have no control over..the viewers will just have to wait it out...I must admit it is very frustrating...it happens to me with channel 10, 13 and even 18...usually in the evening after 6PM....hopefully things will happen soon and these problems will go away.

how did you find out all that information? i've called mediacom numerous times. why can't they just tell me this instead of making excuses?

**shellak** · 05-21-2009, 03:56 PM

Originally Posted by Yzarctoo

It isn't Mediacom...it is coming from the stations themselves...they are being sent out from a Panama City Base Station that is going out of business due to no funding(bankrupt)...they have a skelton team working in the evening so no one is really on duty at night...if you note most of the lock ups are happening in the evening. This station as long as it is still working until it closes down is in contract with Mediacom...Mediacom can't change over until the station closes down...as soon as that happens they will contract with another station. Mediacom has its hands tied...they can't break a contract and they can't fix a problem that they have no control over..the viewers will just have to wait it out...I must admit it is very frustrating...it happens to me with channel 10, 13 and even 18...usually in the evening after 6PM....hopefully things will happen soon and these problems will go away.

that's fine that they have a problem, but i'm supposed to be paying for true service. having to go to my neighbor's house to watch a program is unacceptable. they last told me that after it is finally fixed, i can call, and they will give me a credit. why would it have to be fixed to get a credit????? excuse my frustration, but these jokers have never provided me with the info you have.

**ray** · 05-22-2009, 05:54 PM

Yes ido keep frezzing on me and i thought it was my tv. but it was only the idol show.i believe they call that artifacting

**Seasheller** · 05-23-2009, 07:49 PM

It's ridiculously expensive for channels and packages. We have 4 TV's....the one without the cable box has poor picture quality. Should be better and cheaper.

**Beach Runner** · 07-06-2009, 09:45 PM

Just arrived today. The Mediacom reception is fuzzy on all channels and all TVs. Anyone else having this problem?

**Mermaid** · 07-06-2009, 09:49 PM

Originally Posted by Beach Runner

Just arrived today. The Mediacom reception is fuzzy on all channels and all TVs. Anyone else having this problem?

Not me but my friend Jim had one of his renters call today about this and he spent a long time on the phone with Mediacom!

**Beach Runner** · 07-06-2009, 10:56 PM

Originally Posted by mermaid

not me but my friend jim had one of his renters call today about this and he spent a long time on the phone with mediacom!

argh!

**seagrover** · 07-07-2009, 08:27 AM

My neighbors and I call it MediaCON - it makes me feel only slightly better to call them that!!!

**jodiFL** · 07-07-2009, 09:58 AM

Originally Posted by seagrover

My neighbors and I call it MediaCON - it makes me feel only slightly better to call them that!!!

When I go to pay my bill at Sandestin (because it takes them about 3 weeks to post it if mailed) the guy at the guard shack knows me as the one that it going to "mediacrap". I accidentally said mediacom just the other day and he looked at me and said " you mean "mediacrap"? We both laughed and he let me pass on thru.

**BeachBebe** · 07-07-2009, 12:06 PM

We have Hi speed, but no phonhe service today with Mediacom. Anybody else having problems?

**Beach Runner** · 07-07-2009, 01:32 PM

We don't have Mediacom phone and Internet, just TV. The reception is still fuzzy on all TVs, and this AM Channel 7 kept flaking out. So I switched to CNN.

**Douglas the Intrepid** · 07-07-2009, 01:53 PM

I have both my cable and my internet through them with absolutely no problems. *shrugs*

**shellak** · 09-16-2009, 10:08 AM

Originally Posted by Yzarctoo

It isn't Mediacom...it is coming from the stations themselves...they are being sent out from a Panama City Base Station that is going out of business due to no funding(bankrupt)...they have a skelton team working in the evening so no one is really on duty at night...if you note most of the lock ups are happening in the evening. This station as long as it is still working until it closes down is in contract with Mediacom...Mediacom can't change over until the station closes down...as soon as that happens they will contract with another station. Mediacom has its hands tied...they can't break a contract and they can't fix a problem that they have no control over..the viewers will just have to wait it out...I must admit it is very frustrating...it happens to me with channel 10, 13 and even 18...usually in the evening after 6PM....hopefully things will happen soon and these problems will go away.

i asked for a callback from a supervisor earlier this year, then again in july. just called mediacom again because the freezing is still going on, especially on channel 7 nbc and BECAUSE A SUPERVISOR NEVER CALLED ME BACK!!!! customer service person this time said a research order was put in in july but never done. i hate to say it but i give up. this company is run by idiots. absolutely no customer service. on the other hand, direct tv has been great as far as follow up, and our dish has not caused any issues. please, please direct tv, get local channels so i can kick mediacom to the curb!!!!!!!

**joho** · 09-16-2009, 11:36 AM

Has anyone noticed Mediacom has just recently raised their prices again?

**shellak** · 09-17-2009, 07:43 AM

Originally Posted by joho

Has anyone noticed Mediacom has just recently raised their prices again?

as long as they have a monopoly, they will do what they please. at least direct tv and dish get to compete against each other, which ends up benefiting the customer.

**Just Curious** · 09-17-2009, 07:52 AM

I thought Dish Network had local channels.

**Daugette_Matt** · 09-17-2009, 08:44 AM

I have the freezing troubles too. I have the expensive DRV, HD box. I have been thinking the freezing is a box problem, but this morning my other TV with no HD box also locked up. I have been told by a sservice guy that Mediacom is over taxing their system. To properly work the HD stuff they need a system wide upgrade but they are not interested in doing it.

**ray** · 09-17-2009, 10:20 AM

yes i have freezing problems. but to be honest i'm having the same problems with comcast at my home

**rheffron** · 09-17-2009, 10:27 AM

Anybody else notice the time has changed to EST instead of CST on the guide etc?

**roy hardi** · 09-17-2009, 02:01 PM

Mediacom SUCKS....WE like to watch the news on NBC channel 7. It sucks we don't stutter like the station. Yes Yes Mediacom sucks. Seagrove.

**NotDeadYet** · 09-17-2009, 02:51 PM

Anybody else notice the time has changed to EST instead of CST on the guide etc?

What guide? You must have HD or some other extra package. Here in the cheap seat section (now approaching $70 a month

) we no longer have a guide at all. I would be happy to mentally change the time if I could just get the guide back.

I visited Direct TV website this morning and compared prices. No money to be saved there. By the time I added two extra receivers and DVR to the Choice package, it exceeded MediaCrap.
I don't know how many more price increases I can put up with before I just toss out the tv's all together.

**cheesehead** · 09-17-2009, 04:28 PM

Get dish. Just live without cbs. Or, call mediacom and tell them you want your rate lowered, or you'll switch. It's worked for some people. You have nothing to lose.