Embarq internet outage

[TreeFrog]

My DSL line went down at about noon Saturday and didn't come back up until 6:58 this AM. Ouch!

[Beach Runner]

Did you have to do a power cycle on your 660/645 modem after the Internet light came back on? That's what the Embarq guy told us to do, but I don't think it's necessary. We have renters at the house now. They have no access to our equipment because we keep it locked up.

If a power cycle on the modem is really necessary (as the Embarq guy said), I'll have to send the rental management company over to take care of it.

We were there this weekend. It was like being in prison having no Internet.:yikes:We went to Amavida Seagrove -- their Internet was down. People were piling in with both Embarq and Mediacom problems. The person working there told us that Amavida Seaside had connectivity, so several of us drove there. One woman (appeared to be a grad student) had a paper due on Monday and had research to do. She seemed rather stressed. Heck, all I wanted to do was check my email, get the weather report, and get on SoWal!

[ShallowsNole]

Welcome back!

We were down Saturday night / Sunday morning, but Fuzz went in and did something to the modem and we came back up. :confused:

[TreeFrog]

Did you have to do a power cycle on your 660/645 modem after the Internet light came back on? That's what the Embarq guy told us to do, but I don't think it's necessary. We have renters at the house now. They have no access to our equipment because we keep it locked up.

If a power cycle on the modem is really necessary (as the Embarq guy said), I'll have to send the rental management company over to take care of it.

We were there this weekend. It was like being in prison having no Internet.:yikes:We went to Amavida Seagrove -- their Internet was down. People were piling in with both Embarq and Mediacom problems. The person working there told us that Amavida Seaside had connectivity, so several of us drove there. One woman (appeared to be a grad student) had a paper due on Monday and had research to do. She seemed rather stressed. Heck, all I wanted to do was check my email, get the weather report, and get on SoWal!

It's a 645. The internet light never went off, we just didn't have any service. I cycled it several times in vain during the outage. I tried about 6:00 AM today - nothing there - then about 6:58 I noticed my AV software downloading itself an update. No power cycle, nothing, it was just there again.

[TreeFrog]

Welcome back!

We were down Saturday night / Sunday morning, but Fuzz went in and did something to the modem and we came back up. :confused:


Tried that repeatedly. Nada.

[Beach Runner]

It's a 645. The internet light never went off, we just didn't have any service. I cycled it several times in vain during the outage. I tried about 6:00 AM today - nothing there - then about 6:58 I noticed my AV software downloading itself an update. No power cycle, nothing, it was just there again.
Our Internet light was off on our 660. I was on the phone with Embarq for over an hour.:bang:

Thanks for the info.

[Beach Runner]

Welcome back!

We were down Saturday night / Sunday morning, but Fuzz went in and did something to the modem and we came back up. :confused:
Thanks. It was really interesting that both Embarq and Mediacom were down. People were scurrying around looking for free Wi-Fi like junkies looking for a fix. Not me, of course. :lol:

[seagrovegirl]

I had service........Old Point Washington.......

[Beach Runner]

One of the people I talked to at Amavida said they had Mediacom, and it was down. Glad you had service.

[TreeFrog]

You know, with both of them down at the same time, it makes you wonder what resources they are sharing. I know Mediacom comes into your house via the cable and Embarq via the phone, but it would appear that somewhere not very far upstream they are sharing resources.

[scooterbug44]

Depending on your needs, having a dial-up as back up may be worth that $10 or less a month. :wave:

[wrobert]

Really strange but I fix a lot of internet access problems with Embarq by power cycling the modem. Especially if there has been any sort of an electrical storm in the area.

Usually with a widespread outage you can go 877-6GO-DATA and they will tell you the area that is out and when it is expected to come back online. I have heard recordings with an expected fix 48 hours into the future.

And of course there is tech support. Hours spent doing the same thing over and over again because they rarely believe it is possible for the WAN port on a modem to go out and the ethernet port to keep working. That is why I keep a couple of extra modems lying around that I know work.

I am still awaiting the long anticipated competition that is coming to fix all of these issues.

[Beach Runner]

We did several power cycles -- kept hoping we could fix it ourselves without waiting 48 hours (we were leaving in 24). The last time the modem went out (January), Embarq accidentally they sent us two. The unopened one didn't work either.

Power cycles are useful in a lot of situations. A student of mine was giving his senior seminar and needed the LCD projector to display his PowerPoint presentation. The projector cable was physically connected to his laptop, but the display said no signal. I told him to do a power cycle, and voilà! It worked.

[TreeFrog]

Really strange but I fix a lot of internet access problems with Embarq by power cycling the modem.


Sorry, not that simple this time. That's what worked for me with most previous dropouts, but this was a real outage. It was dead as a rock.

[oberger]

Can someone explain what power cycling is exactly? We had a lot problems with Embarq (internet and phone) last year during our prime rental season and all we could do was call Embarq and have a techinician come out. We never knew what the problem was - very frustrating. Luckily (I guess) we didn't have anyone in the house last weekend.

[Beach Runner]

Unplug it, wait a few seconds, and then plug it back in.

[John R]

You know, with both of them down at the same time, it makes you wonder what resources they are sharing. I know Mediacom comes into your house via the cable and Embarq via the phone, but it would appear that somewhere not very far upstream they are sharing resources.

doubtful. them being out at the same time is coincidental. embarq's outage sounds as though their netwerk had problems, whereas mediacon's was most likely localized to the Seagrove area.

[bluemtnrunner]

We had internet all weekend in Old Pt. Washington, however I cannot get them to setup my long distance service. I am on hold right now with them, holding for 15 minutes now. Apparently they are switching over to some new long distance thing. We moved two weeks ago and still have no long distance. Everytime I call I get passed from service to sales to repair and back again.
Now they are telling me that it will be three more days. Maybe Friday.

[bluemtnrunner]

OMG after 25 minutes on hold and with a rep she patched me through to some automated thing that asked me questions about whether I wanted long distance. I THOUGHT I MADE THAT CLEAR TWO WEEKS AGO!!!!
Is there an alternative? I work from home and have not been able to make a long distance call for two weeks ARRRRGGGGGHHHHHHH

[wrobert]

We had internet all weekend in Old Pt. Washington, however I cannot get them to setup my long distance service. I am on hold right now with them, holding for 15 minutes now. Apparently they are switching over to some new long distance thing. We moved two weeks ago and still have no long distance. Everytime I call I get passed from service to sales to repair and back again.
Now they are telling me that it will be three more days. Maybe Friday.


When I had a telephone and long distance at the house, I went through some company that Chelco was selling. http://www.chelco.com/longdistance.htm

[scooterbug44]

I actually used a phone card from Publix for a year or two rather than deal w/ local long distance service. Might be a possible short term solution until you can get it straightened out.

[TreeFrog]

D@#$

It happened again. It went away yesterday about 6 or 7 PM, and just came back sometime between 6 and now.

The Embarq customer service rep with whom I spoke was patched in with a tech person, who confirmed that "we can't see anyone on the card". They opined that it was the same problem recurring, at which point I strongly opined they should replace the (I wanted to say effing) card. Apparently, the first time they just visited it and whispered sweet nothings to it until it came back up. :rolling:

They say they will monitor us 24/7 for a week or two, not waiting to get a trouble call. Hope so...

[Beach Runner]

D@#$

It happened again. It went away yesterday about 6 or 7 PM, and just came back sometime between 6 and now.

The Embarq customer service rep with whom I spoke was patched in with a tech person, who confirmed that "we can't see anyone on the card". They opined that it was the same problem recurring, at which point I strongly opined they should replace the (I wanted to say effing) card. Apparently, the first time they just visited it and whispered sweet nothings to it until it came back up. :rolling:

They say they will monitor us 24/7 for a week or two, not waiting to get a trouble call. Hope so...
You're kidding. I'm surprised our renters didn't complain.

[Embarq_Jenny]

My name is Jenny R. and I am with Embarq Online Support. I am sorry that several of you have had trouble with your High Speed Internet connection and your Long Distance not working. I apologize for any inconvenience this has caused. If any of you are still having any issues please email me anytime at SMNP.Jenny.R@Embarq.com and I will be happy to resolve your issues.

Thanks
Jenny R.
Embarq Online Support

[TreeFrog]

Thanks for volunteering your help. I realize the tone of my most recent post was less than charitable. At the time, I wasn't feeling very charitable, having lost internet access for my home-based business in 3 of the preceding 5 days.

Anyway, thanks again. Here's hoping the problem is fully resolved.

[goodwitch58]

My name is Jenny R. and I am with Embarq Online Support. I am sorry that several of you have had trouble with your High Speed Internet connection and your Long Distance not working. I apologize for any inconvenience this has caused. If any of you are still having any issues please email me anytime at SMNP.Jenny.R@Embarq.com and I will be happy to resolve your issues.

Thanks
Jenny R.
Embarq Online Support

You were out to my house the other week re-checking a new DSL line; and I really appreciate your customer service. The DSL is working fine now; your phone message was very nice to hear.