Day Two of the MediaCom Internet Outage

[Here4Good]

Don't forget to call as soon as service is restored and request two day's credit (or more, if they don't get service restored today.....) When I called, they used that same old tired "cable cut in South Georgia" story that they use every time.

What is everyone using as their backup internet access method? I'm using Alltel's wireless card - I got it to use on the road, and it's faster than dial-up.

[30A Skunkape]

Mine came back on yesterday about 5PM. This is a routine occurence?:bang: :angry:

[Here4Good]

Are you in Point Washington? Mine's still out, I haven't checked with the neighbors yet.

Yes, this is standard for the excellent service we enjoy from MediaCom.

[seacrestkristi]

I just got mine back. Nice guy named Derek helped and gave me a credit for a day. Glad mediacom found a nice rep,:cool: Evidently my router couldn't read my IP since the modem and it came back up simutaneously, jeeesh! :blink:

[Smiling JOe]

Are you in Point Washington? Mine's still out, I haven't checked with the neighbors yet.

Yes, this is standard for the excellent service we enjoy from MediaCom.I understand that most of Pt Washington's came back on yesterday, late afternoon.


I use Blackberry as back up.

[Here4Good]

Super. We still have nothing.

The billing reps are all really nice - they are extremely well practiced in giving outage credits.

[Miss Kitty]

I understand that most of Pt Washington's came back on yesterday, late afternoon.


I use Blackberry as back up.


:floor: ...my name is Smiling JOe and I am....:wave: CRACKBERRY!!!!!

[Here4Good]

I spoke to MediaCom Technical Support - after the guy had me power off the modem about 16 times, he told me the modem was fried. I asked how that could happen with no electrical storms, and he told me a technician will be here tomorrow to replace it.

Meanwhile, my neighbor down the street also still has no internet access -she is calling them now.

Anyone else in PW still without?

[Margarita]

I am getting ready to move down there on August 30. Is Mediacom the only/best option?

[Smiling JOe]

According to Billy, a MediaCON rep, a fiber optic cable has been cut (again, today), and he reports MediaCON currently experiencing an internet outage all over south GA and NW FL. My big complaint is that their message on hold states that our area has no reported outages, so I waited forty minutes on hold for Billy to tell me that the entire area is exeriencing outage. I asked Billy who I should speak with about the way I could save MediaCON and their customers much frustration by changing their message on hold. Billy has no idea who handles that. I asked for the contact info for the CEO, and he gave me the name, "Rocky." I cannot wait to contact Rocky.

[kathydwells]

According to Billy, a MediaCON rep, a fiber optic cable has been cut (again, today), and he reports MediaCON currently experiencing an internet outage all over south GA and NW FL. My big complaint is that their message on hold states that our area has no reported outages, so I waited forty minutes on hold for Billy to tell me that the entire area is exeriencing outage. I asked Billy who I should speak with about the way I could save MediaCON and their customers much frustration by changing their message on hold. Billy has no idea who handles that. I asked for the contact info for the CEO, and he gave me the name, "Rocky." I cannot wait to contact Rocky.

And I cannot wait for your next report!!!! :biggrin:

[scooterbug44]

I seriously question their planning/infrastructure w/ how often their cables get cut!

[joho]

We are in great need of some competition when it comes to cable network.
Mediacom is the worst! :pissed:

People in Destin have Cox Cable with no interuptions.........why can't we be so lucky?

[Here4Good]

The regional VP for Florida and the Southeast is David Servies, his office is in New York. I think his email is dservies@mediacomcc.com.

The VP of Customer Service is Cindy Lamprecht, clamprecht@medicomcc.com.

Go for it.

[Smiling JOe]

Thanks for the names and email address, here4now! I just sent my emails.

[jodiFL]

The regional VP for Florida and the Southeast is David Servies, his office is in New York. I think his email is dservies@mediacomcc.com.

The VP of Customer Service is Cindy Lamprecht, clamprecht@medicomcc.com.

Go for it.

Thank you! They will be getting one from me also. Funny how that cable got cut 2 days in a row at EXACTLY they same time each day........then came back on at about the same time.....:blink:

[John R]

Still out here on Georgie. apparently there's a card out in the headend that drives out local. there's 62 modems out.

[Here4Good]

...make that day THREE of the MediaCom Internet Outage.

I work from home, so this three day outage is just not acceptable. It might be time to revive the Embarq DSL thread and see if anyone is willing to recommend that now.

If any of you are looking for alternatives to dialup, or perhaps you don't have a landline, I can recommend the Alltel Wireless card - I've been using it for two days now, and while at times it gets as slow as dialup, at times it is as fast as DSL. You can also use it anywhere, so if you feel the need to connect from the beach, you can. I wouldn't try uploading ten photos with it, but for most things it works well.

It's 59.99/mo, not cheap, but if you're tired of this go see Will at the store in Miramar. (No, I'm not affiliated, he just did a good job getting me set up).

I figure if nothing else, I can be online after a hurricane! (Now all I need is a car adapter for my laptop.....)

[Here4Good]

If you are still out.....CALL NOW!!! They think that all the problems are solved, and if you had a trouble ticket open, it has been automatically closed by their system, since the global issue is closed.

[beach ho]

[quote=Here4Good;277659]...make that day THREE of the MediaCom Internet Outage.

I work from home, so this three day outage is just not acceptable. It might be time to revive the Embarq DSL thread and see if anyone is willing to recommend that now.

If any of you are looking for alternatives to dialup, or perhaps you don't have a landline, I can recommend the Alltel Wireless card - I've been using it for two days now, and while at times it gets as slow as dialup, at times it is as fast as DSL. You can also use it anywhere, so if you feel the need to connect from the beach, you can. I wouldn't try uploading ten photos with it, but for most things it works well.

It's 59.99/mo, not cheap, but if you're tired of this go see Will at the store in Miramar. (No, I'm not affiliated, he just did a good job getting me set up).

I figure if nothing else, I can be online after a hurricane! (Now all I need is a car adapter for my laptop.....)[/quote



:D We switched to the Embarq about a year ago and as of today we have never had a propblem. It is not as fast as cable some times but since I work with my computer from home I could not continue to be down so much of the time. We have been totally happy with DSL, I say make the change!!!!!!!!!!!:biggrin:

[Smiling JOe]

I'm still waiting for the replies from the customer service VP and the regional VP, regarding my comments on MediaCON. :idontno: I'm now beginning to believe that MediaCON operates on the principle of Top-Down Management.

[Beach Runner]

Our realtor is trying to email something to us, but can't. Her Mediacomm is still down.

Our Embarq hasn't gone down at least since the spring rental season started in March. I know this because I promise you if it had gone down, we would have had phone calls from complaining renters.

Hubby has a Verizon wireless card. Many websites aren't designed for mobile devices, so it's nice to have a laptop and use the wireless card when in the car, etc.

[yippie]

FYI - Here is the Mediacom "Team"

Commisso, Rocco B.
Chairman of the Board, Chief Executive Officer
Stephan, Mark E.
Chief Financial Officer, Executive Vice President, Director
Pascarelli, John G.
Executive Vice President - Operations

Young, Joseph E.
Senior Vice President, General Counsel, Secretary
Walsh, Brian M.
Senior Vice President, Corporate Controller

Weinand, Italia C.
Senior Vice President - Programming and Human Resources
Bartolotta, Charles J.
Senior Vice President - Customer Operations
Craib, Calvin G.
Senior Vice President - Business Development

ADDRESS & CONTACT NUMBER:

Mediacom Communications Corp
100 Crystal Run Road
Middletown, NY 10941
P: 845.695.2600
F: 845.695.2699

[Smiling JOe]

Thanks, Yippie. I'm still waiting for the replies from the VP's of customer no-service at MediaCON. I doubt I will write these head honchos as I'm about to grow too tired of their crappy company to really care. That Alltel wireless card is beginning to sound attractive. I'll keep my eye out for better performance and cheaper prices, but will strongly consider be considering it, or a similar product in the near future. Screw those people at MediaCON.(That's MediaCom, for anyone searching for feedback via google;-))

[Miss Kitty]

I just read this. So sorry for all the troubles, especially those of you who work from home. :confused: Add an 'r' to outage and it becomes outrage!!!

[Smiling JOe]

talked to a friend of mine yesterday, who lives in Pt Washington. She is still without cable since Tuesday!

[BlueFox181]

OK, so I think I am moving to Pt. Washington area and after reading all of this I checked with Embarq to see about service- and they don't offer service in that area. Argh. Wireless crad might be my only way... I don't know if I can handle it if it's really slow though-

[kurt]

I have had Alltel wireless for a couple of months now. They have a small USB device that works with laptop or desktop. $60/month plus taxes and fees. The service speed is up and down but no long periods with outages so far. They have a 15 day trial.

One downside is setting up a network. They have a wireless modem that you can insert a PC card into but the modem resets whenever signal drops so it resets all day. The technology is still too early for a reliable home network.

For more info check out alltel website and www.evdoforums.com (http://www.evdoforums.com) and www.evdoinfo.com (http://www.evdoinfo.com).

Speaking of Point Washington, In old Point Washington up 395 there is no cable or DSL service, if you can believe that! :roll:

[kurt]

On a related note, here is an interesting article on using the aforementioned router to set up a network in disaster areas - http://news.zdnet.com/2100-1040_22-6044724.html

[Smiling JOe]

...and while Alltel has the best coverage in the area, spots in Pt Washington are in and out, and when the clouds roll in, those shady areas go to zero.

[BlueFox181]

Dang- is there ANY hope?:bang:

[kurt]

Dang- is there ANY hope?:bang:

Relax, go to the Alltel store and get a USB device and try it out for awhile, and stop beating your head against the brick wall. :lol:

[BlueFox181]

MAN, that's just how I feel this week. Today is my last day at work here
:cry: and I am just trying to get a few things set-up on that end before I get there... just a stressful-head-bangin time :blush:

I NEED FAST INTERNET!

[kurt]

MAN, that's just how I feel this week. Today is my last day at work here
:cry: and I am just trying to get a few things set-up on that end before I get there... just a stressful-head-bangin time :blush:

I NEED FAST INTERNET!

Fast is where you are now, leave it there. Slow lives in Sowal. SloWal. ;-)

[BlueFox181]

Oh Kurt- this one's for you...

http://www.youtube.com/watch?v=2X7k5lXdWjo

or this one...

http://youtube.com/watch?v=9wLro824xPk

or this one...

http://www.youtube.com/watch?v=WLs7DSxsLog

[Kimmifunn]

Fast is where you are now, leave it there. Slow lives in Sowal. SloWal. ;-)

:sleeping:

[jodiFL]

Fast is where you are now, leave it there. Slow lives in Sowal. SloWal. ;-)
Yep, we are kinda relaxed here. So are our internet capabilities and the response of providers to do anything about it. But just go to the beach for a sunset, have a drink and hope its better when you get home. If not, dont worry, just remember everybody else is experiencing the same thing.
:chill:

[DuneDweller]

Altell also has a usb that plugs into the computer and to your mobile phone that gets on line very quickly. It is a kit that you buy at Altell called a "connectivity" kit and you can sign up for a program or just use your allotted minutes. Works well in places with no service or hotels that charge high rates for connectivity.

[highwayjunkie]

Please...start a new cable company before MediaCom has another wire cut in Guatemala! Worst cable company I have ever experienced. But, we have the beach.... so we are still better off... some people have great cable, and watch a show about the beach when it's 20 below outside.
:chill: